1. TERMINOLOGY:

As used in these Travel Terms and Conditions:

a)    “Activity” means each recreational or other activity in the course of the Trip.
b)    “Guest,” “Traveler,” “you,” and “your” refer to the guest or passenger making a Trip or travel reservation with us and also applies to any member of a guest’s or passenger’s traveling party.  
c)    “Guest Confirmation” means the confirmation of booking.
d)    “Our”, “us,” and “we” refer to Journey Goal, LLC, a California limited liability company d/b/a Journey Goal Travel, 2335 Adair St, San Marino, CA 91108
e)    “Trip” means a Journey on our website, catalog, or marketing materials or a Journey you have reserved that is set forth in your Guest Confirmation and includes all Activities.

2. SERVICE PROVIDERS/SUPPLIERS:

We may license or engage qualified professional tour operators to organize and administer activities or travel. Any such designated tour operator, its parent, subsidiaries, and assigns, and their respective employees, affiliates, officers, directors, successors, representatives, agents and assigns (collectively “Tour Operator”), in turn, acts only as an agent for any transportation carrier, hotel, ground operator, restaurants, or other suppliers of services connected with specific itineraries (“Suppliers”). Suppliers are solely responsible and liable for providing their respective services and neither we nor Tour Operators are responsible for delay, mishap, inconvenience, expense, irregularity, bodily injury, illness, emotional distress, death, or loss to property occasioned by or through the conduct or omission of a Supplier, each of which is subject to the laws of the country or state where the services are provided. In addition, the passenger tickets in use by any carriers will constitute the sole contract between you and the carrier; the carriers are not responsible for any act, omission, or event during the time you are not aboard their conveyances.

3. INDEPENDENT ACTIVITIES:

If you decide to participate in any activity or excursion that is not arranged or led by us or the Tour Operator, neither we nor the Tour Operator shall have any responsibility for or control over your safety or well-being, which will be solely your responsibility.

4. PRIVACY POLICY AND COMMUNICATION PREFERENCES:

Guest consents to these Travel Terms and Conditions and the General Terms and Conditions (see General Terms and Conditions), and acknowledges Guest has read our Privacy Policy (see Privacy Policy). If any portion of the Trip is fulfilled by Suppliers (as defined above), by booking the Trip, Guest understands that we may provide Guest personal information to Suppliers for their independent use to fulfill the reservation. If Guest is receiving any marketing emails and would like to update marketing communication preferences, please vist: Email Unsubscribe.

5. TRIP ACTIVITY LEVEL REQUIREMENTS AND UNIQUE RISKS

You are advised to carefully read the details of your selected itinerary before booking a Trip to understand the activity level and requirements, including the list of Activities which may involve one or more unique risks (“Unique Risks”) as may be further detailed in the Travel Agreement (defined below). Certain itineraries may not be suitable for all Guests, including Guests with disabilities, due to terrain/local conditions, the nature of the Activities, or otherwise. Neither our staff nor our Suppliers/contractors may physically assist Guests who need or may need assistance during the Trip or with respect to any Activity. All Guests are strongly encouraged to consult with their personal physician before booking a reservation. In addition, select itineraries may require Guests to obtain prior written approval from their personal physician. Note: with regard to river cruises, please contact us regarding availability of embarkation and disembarkation assistance by Trip. Please contact us about specific itineraries or Activities.  

6. ALLERGIES AND SPECIAL DIETARY REQUESTS:

On the Trip, meals are prepared based on the availability of ingredients in each destination. Please keep in mind specific meal requests may not be available at every stop. Further, please be advised that food and beverage locations are not owned or operated by us. For food and beverage offerings arranged by us, we use reasonable efforts to communicate special dietary requests to the locations and, for pre-packaged retail food and beverage, we rely on supplier/manufacturer ingredient labels. Please contact us so you can make an informed choice because food preparation processes and menus vary by location. You are responsible for deciding whether any particular offering meets your requirements. We cannot guarantee that any offering is completely free of allergens.

7. ELIGIBILITY/MINORS:

Our website establishes minimum eligibility ages for each itinerary as well as recommended minimum ages, which are based on several factors; however, some Activities may have weight or height restrictions and/or different minimum ages than our overall minimum eligibility age or recommended minimum age. Please contact us for details. All persons under age 18 must be accompanied by a parent or legal guardian over age 21 in the same room. In the event a minor is not accompanied by all legal guardians on the Trip, you agree to carry (or will ensure that the approved traveling companion, if any, carries) a notarized document from each legal guardian not on the Trip, granting approval for the minor to travel on the Trip and to present said documents to any authority requesting them. In the event you are the sole guardian of the minor, you agree to carry documentation evidencing such and present to any authority when requested.

8. REPRESENTATION OF HEALTH/SAFETY/RIGHT TO TERMINATE: 

By booking your Trip, you represent and certify that you and all members of your traveling party: (i) have carefully read the details of the itinerary and selected an itinerary that is appropriate for each person’s abilities; (ii) do not have any impairment or disability which might present a safety risk during the Trip or any of the Activities; (iii) have consulted with a personal physician as appropriate; and (iv) will immediately advise us if anyone in your travel party is unable to meet the safety requirements that are necessary for the safe operation of the Trip or Activity. If your circumstances change between the date of booking and the Trip departure, you must inform us as soon as possible and advise us of any special requests.

We reserve the right to cancel, terminate, discontinue, or modify any reservation, Trip, or Activity, if the Guest cannot meet the safety requirements that are necessary for safe operation or fails to obey signage, instructions, protocols, or rules. We further reserve the right to: (i) immediately terminate any Trip or Activity if the Guest is disruptive or otherwise adversely impacts the experience for others, without any refund to the Guest; and (ii) make changes to the itinerary or Activity as appropriate for safety, security, comfort, or convenience, without liability or notice.

9. PREGNANCY:

For any cruise Trip, women who have entered their 24th week of pregnancy as of the Trip start date or who will enter their 24th week of pregnancy during the Trip will not be permitted to book the Trip. For all other Trips, airlines and local Suppliers may have additional restrictions applicable to women who are pregnant, and depending on the week of pregnancy, pregnant women may not be permitted to book or participate in certain Activities. For these select itineraries, neither a physician’s medical statement nor a waiver of liability will be accepted by us. We cannot be held responsible or liable for any complications relating to pregnancy at any stage. If pregnant, you are strongly encouraged to consult with your personal physician before booking a Trip regardless of itinerary. Please contact us if you have questions about specific itineraries.

10. TRAVEL INSURANCE:

Travel insurance is strongly recommended and is available through multiple independent travel insurance providers. Travel insurance typically provides coverage for Trip cancellation and interruption, baggage protection and delay, travel accidents and delay, and emergency medical and dental services and certain associated transportation. If you do not purchase travel insurance, you are responsible for any medical expenses, any medical evacuation costs, and any other costs arising during your travel.

11. PRICING DETAILS:

All prices are: (i) per person based on two persons sharing a room or cabin, unless otherwise noted; (ii) quoted in U.S. dollars; (iii) estimates based on tariffs; currency values, airfares and third-party charges; and (iv) subject to change prior to booking. Prices vary for each Trip based primarily on when you book, when you travel, room configuration and room location. The specific inclusions of the Trip are set forth in the itinerary. Any items not specifically noted are not included in the Trip price. 

Once your deposit and signed Travel Agreement (defined below) is received by us, your Trip price is guaranteed, except where price increases may result from increases in government taxes or fees, or foreign exchange rate fluctuations. Guests added to your party after initial booking will be priced at the then-prevailing rate. Single accommodations are subject to a single supplement and subject to availability based on type of Trip and time of booking.

12. DEPOSIT AMOUNTS:

A per-person deposit is required to confirm a reservation. For reservations made within the timeframe between the Final Payment Date (as defined below) and departure, you must pay an amount equal to 100% of the Trip price.

“Land Journeys” include Land Tours and are not those associated with a Cruise booking.  

Unless otherwise noted in the Travel Agreement, the following deposit terms apply:

  Land Journeys
10% of Trip price,
not including any optional add-ins or airfare

River Cruises
20% of Trip price,
not including any optional add-ins or airfare

Ocean Cruises
20% of the Trip price,
not including any optional add-ins or airfare

13. FINAL PAYMENT DATES: 

Unless otherwise noted in your Travel Agreement, the following are the final payment dates (“Final Payment Date”) by Trip type that apply, unless the reservation is made on or after the Final Payment Date, in which case 100% of the Trip price is required to be paid at the time of reservation:

 Land Journeys
120 days prior to departure

River Cruises
180 days prior to departure

Ocean Cruises
120 days prior to departure

Payment(s) must be made in U.S. dollars and all U.S. major credit cards or ACH bank transfer (certain countries only). Do not send cash. A Guest’s reservation may be cancelled if full payment has not been received by the final payment date.

14. GUEST CANCELLATIONS AND REFUNDS:

Failure to strictly comply with the deposit and final payment schedules, or any other applicable policies and procedures, will result in the automatic cancellation of pending reservations and applicable fees will be assessed.

You may cancel by telephone or in writing. The time of cancellation will be the date upon which we receive notice from you. Arriving late or leaving a Trip in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of a Trip.

 Unless stated otherwise in your Travel Agreement, the following cancellation policy shall apply:

Land Journeys
Days Prior to Trip Start Fees (% of Trip price)
91 Days or More Deposit is nonrefundable after our receipt of your executed Travel Agreement
90 to 0 Days 100%

River Cruises and Ocean Cruises
Days Prior to Trip Start Fees (% of Trip price)
181 Days or More 20% Deposit is nonrefundable after our receipt of your executed Travel Agreement
180 to 121 Days 75%
120 to Days 100%  

The cancellation fees set forth above shall apply irrespective of resale by us. 

15. PRE- AND POST-TRIP EXTENSIONS AND EXTRA ARRANGEMENTS:

We recommend that you arrive a day or two prior to the start of your Trip to get acclimated and to allow for unexpected travel delays. Also, you may choose to stay a day or two after to extend your Trip on your own. Both pre- and post-stays are available at additional cost to you. Please contact us for price, details, and availability, which are not guaranteed.

The policies regarding deposits, payments, and cancellations for all Trips also apply to pre- and post-Trip extensions and hotel nights, and extra arrangements confirmed on any Guest’s behalf, unless otherwise noted. Any revisions made to the booking, such as a change in departure date or choice of Trip, are subject to the cancellation policy.

16. AIR TRAVEL:

Airfares, which are nonrefundable, must be purchased in conjunction with a Trip, and payment in full is due at the time of booking the flight. Airlines may impose change or cancellation charges in addition to those set forth above. In purchasing, selling, or arranging your airfare, we are acting as your agent only and have no liability or responsibility for the performance of services by the airlines including, but not limited to, accident, death, personal injury, property damage, flight cancellation, or delay. Your airline ticket and associated Travel Terms and Conditions constitute the entire agreement between you and the airline (and not us), even if purchased through us. It is your responsibility to apprise yourself of, and comply with, the airlines’ Travel Terms and Conditions of service and airport security requirements.

Neither we, Tour Operator, Suppliers, nor any of their affiliates will be liable for any airline’s cancellation penalty incurred by the purchase of a nonrefundable ticket to or from the Guest’s Trip departure city or return city. Any airline tickets issued are subject to the carrier’s refund policy. Baggage and personal effects are at all times the sole responsibility of the Guest.

17. ITINERARY MODIFICATIONS/OUR RIGHT TO CANCEL: 

We will make every reasonable effort to operate the Trips as advertised; however, we and Tour Operator reserve the right to curtail or modify the itinerary, including but not limited to curtailment or modification of Activities, hotels, meals, and transportation, as we deem necessary. Please also note that during certain holidays and peak periods or due to repairs or renovations, some Activities may be disrupted or unavailable. Deviations from planned Trip itineraries or any aspects of the travel may occur. If conditions make river cruise routes unsafe for navigation or in other respects, or raise sufficient doubt about safety, we and Tour Operator reserve the right to modify or provide alternate services, which may include, but are not limited to, providing accommodation on the docked ship or on land and/or substituting ground arrangements for river cruise transportation. We and Tour Operator further reserve the right to modify services to accommodate a smaller group, if a minimum number of guests is not reached. None of these modifications or changes shall affect the Trip price or entitle you to any credit or refund.

We shall also have the right, in our sole and absolute discretion to cancel or modify a reservation in whole or in part, at any time if the reservation includes or was made as the result of a mistake or error of any kind, including, but not limited to, a mistake or error in price or description of the Trip or Activity, where it appears that a Guest has engaged in fraudulent or misleading activity in making the reservation, or due to prior disputed or suspected fraudulent payment transactions. If a reservation is cancelled by us, in cases where we have received a valid and confirmed payment, we will provide a refund, and shall have no responsibility beyond the refund of monies paid to us related to the cancellation by us.

We reserve the right to cancel any Trip or Activity because of inadequate enrollment that makes the Trip or Activity economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the Guests. If we cancel a Trip prior to departure, the Guest will be provided with a full refund of monies paid to us; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the Trip as planned, in which case the Guest will be provided with a refund and/or credit toward a future Trip equivalent to the amount paid.

If a Guest elects to leave a Trip in progress of their own volition, the Guest will not receive any type of refund. If we or Tour Operator cancels the Trip in progress and the Guest elects not to immediately return to the Guest’s original point of departure for the Trip, or if the Guest elects to leave a Trip in progress of their own volition, the Guest acknowledges and agrees that: (i) the Guest shall be solely responsible for Guest’s travel plans once Guest departs the Trip; (ii) neither we nor the Tour Operator shall have any responsibility for or control over the Guest’s safety or activities once the Guest departs the Trip; and (iii) the Guest will be solely responsible for any and all costs that may arise out of the Guest’s decision to not return to the original point of departure from the Trip in progress. Except as outlined above when we cancel a Trip, you will have full responsibility for any expenses, including any nonrefundable expenses, incurred by you in preparing for a cancelled Trip or for any additional arrangements should you embark prior to the scheduled group departure date.

18. TRAVEL AGREEMENT:

The “Travel Agreement” is an agreement where you book and agreed to pay for travel through us. It shall be deemed to incorporate these Travel Terms and Conditions, the General Terms and Conditions, and the Privacy Policy. You will be required to sign and return the Travel Agreement to us as soon as possible. Once we receive your executed Travel Agreement, your deposit and other amounts paid are nonrefundable unless otherwise stated in your Guest Confirmation. If you do not return the Travel Agreement before departure, and are not within the refundable timeframes noted above, you will not be able to participate on the Trip and all amounts paid are nonrefundable unless otherwise stated in your Guest Confirmation.

19. FORCE MAJEURE: 

Neither we nor our subsidiaries, affiliates, assigns, employees, officers, directors, successors, representatives, agents, or independent suppliers, will be held liable for any loss or damage due to delay, cancellation, or disruption in any manner caused by any of the following causes, to the extent beyond our reasonable control: acts of God, accidents, riots, wars, hostilities, blockages, revolutions, riots, insurrections, terrorist acts, epidemics or pandemics (including but not limited to COVID-19), quarantines, civil commotions, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, labor strikes, fire, explosions, or sabotage.

20. NAME CHANGES/TRANSFERABILITY

Reservations and Trip components are non-transferable. We will make a reasonable effort to accommodate changes to Guest names prior to departure provided that at least one member of the originally-booked party travels; however, we reserve the right to pass on to you any third party costs (such as from airlines or Suppliers (as defined herein)) we incur in so doing.

21. LICENSE TO USE LIKENESS/PUBLICITY RIGHTS

If Traveler i) supplies any audio-visual materials to us, or ii) participates in a public contest, pageant, ceremony, show, or other public activity that we record, with regard to such materials (and any derivative materials that we makes of such), Traveler agrees that it grants to us and our affiliates, in its own behalf and the behalf of all of its guests, the absolute, nontransferable, and irrevocable right and unrestricted permission to use my or their name, likeness, image, voice, and/or appearance as such may be embodied in any photos, video recordings, audiotapes, digital images, and the like, taken or made on behalf of us or our affiliates and used for reasonable commercial purposes for us and any of our affiliates.

Traveler represents that it has due authority and consent of its guests to grant such a license pursuant to Section 3344 of the California Civil Code and any and all other applicable laws. Traveler acknowledges for itself on behalf of its guests that all persons are party of a single group.

 Traveler agrees to indemnify us and our affiliates for any and all claims, liabilities or costs including reasonable attorneys’ fees relating to our use of the name of likeness of Traveler or its guests suffered as the result of any lawsuit, arbitration, fine, or settlement arising therefrom.

22. GOVERNMENTAL ADVISORIES/NECESSARY TRAVEL DOCUMENTS:

You are solely responsible for obtaining and understanding current travel advisories, warnings, requirements, and restrictions by contacting your applicable embassies and consulates. We strongly encourage you to visit the U.S. State Department’s website at https://travel.state.gov and the U.S. Centers for Disease Control and Prevention website at https://www.cdc.gov. Non-U.S. residents should consult the appropriate consulates regarding passport, visa, and other document requirements. All Guests must have valid government-issued proof of citizenship to travel, in addition to any other requirements of the country of origin and countries visited. Those without proper documentation may be denied travel. In addition, you may be denied entry to the countries visited if you do not meet each country’s entry requirements. If you did not purchase air travel through us, you are solely responsible for notifying us of flight changes affecting your arrival or we will not be able to meet you at the specified arrival airport. Failure to obtain documents does not negate the Travel Agreement, and any extra costs incurred for rerouting due to travel without the necessary documents will be your responsibility.

You are solely responsible for obtaining any documents required for your participation on the Trip such as a valid passport, all visas, vaccination certificates, and any other documents which may be required by your itinerary or as required for traveling with minors, and complying with any destination specific requirements or restrictions.

23. GOVERNING LAW:

YOU AGREE THAT ANY DISPUTE WHATSOEVER (WHETHER IN TORT, CONTRACT OR BASED ON STATUTE) IN CONNECTION WITH, RELATED TO, OR ARISING DIRECTLY OR INDIRECTLY FROM YOUR TRIP, YOUR PURCHASE OF A TRIP FROM US, THESE TRAVEL TERMS AND CONDITIONS, THE TRAVEL AGREEMENT, OR ANY OTHER DOCUMENTATION RELATED TO YOUR TRIP SHALL BE DETERMINED EXCLUSIVELY IN ACCORDANCE WITH THE LAW OF THE STATE OF CALIFORNIA, WITHOUT REGARD TO ITS CONFLICT OF LAWS PRINCIPLES. THESE TRAVEL TERMS AND CONDITIONS, THE TRAVEL AGREEMENT, AND ANY OTHER DOCUMENTATION RELATED TO YOUR TRIP SHALL BE DEEMED TO BE ENTERED INTO AND CONSUMMATED ENTIRELY IN THE STATE OF CALIFORNIA.

24. ADDITIONAL TERMS APPLICABLE TO RIVER CRUISES:

These additional terms apply to river cruises. Passenger Ticket Contract: The river cruise component of the river cruise Trips, including vessel, vessel amenities, food and beverages served thereon and vessel crew, is provided by a Supplier, AMAWaterways Gmbh (“AMA”). Prior to embarkation you will receive a Passenger Ticket Contract, which governs your relationship with AMA as a passenger on the river cruise vessel and establishes limits of liability, limits on claims and time limits for making claims, as well as other restrictions, limits and disclaimers limiting AMA's liability to you, which are wholly separate from, and independent of, these Travel Terms and Conditions and the Travel Agreement, which govern your relationship with us and Tour Operator. Excursions: Certain excursions have limited capacity and are available to Guests on a first-come, first-served basis. As a result, we are unable to guarantee that each Guest will be able to participate in each excursion such Guest requests. Baggage: You may bring aboard the river cruise vessel, without additional charge, up to one (1) suitcase per person. Additional baggage will be subject to excess baggage charges.

25. ADDITIONAL TERMS APPLICABLE TO OCEAN CRUISE PACKAGES:

These additional terms apply to Ocean Cruises. Passenger Ticket Contract: The ocean cruise component of the Ocean Cruise Trips, including vessel, vessel amenities, food and beverages served thereon and vessel crew, is provided by a Supplier. Prior to embarkation you will receive a Passenger Ticket Contract, which governs your relationship with the Supplier as a passenger on the ocean cruise vessel and establishes limits of liability, limits on claims and time limits for making claims, as well as other restrictions, limits and disclaimers limiting the Supplier’s liability to you, which are wholly separate from, and independent of, these Travel Terms and Conditions and the Travel Agreement, which govern your relationship with us and Tour Operator. Excursions: Certain excursions have limited capacity and are available to Guests on a first-come, first-served basis. As a result, we are unable to guarantee that each Guest will be able to participate in each excursion such Guest requests.  To participate in certain Ocean Cruises, you must complete a medical questionnaire from the Supplier that will must be completed prior to departure. The Supplier retains the right to deny Guests the ability to sail based on their failure to timely return the medical questionnaire or if a physician cannot clear the Guest to sail upon review of the Guests’ health condition or responses to the medical questionnaire.

26. CALIFORNIA TRAVEL RESTITUTION FUND NOT APPLICABLE:

We are not a participant in the California Travel Consumer Restitution Fund.

27. TERMS SUBJECT TO CHANGE:

These Travel Terms and Conditions are subject to change at any time without prior notice.

V1.01 – 2025-02-20